RETURNS AND EXCHANGES
We value customer satisfaction above everything else! In the unlikely event that you are not completely satisfied with your purchase, feel free to contact our customer care team or drop us an email.
We accept returns or exchanges within 7 days of delivery.
To initiate a return or exchange, please visit the following:
https://etiquetteapparel.com/apps/return_prime
and fill in the required details
COD orders: For Cash on Delivery (COD) orders, approved returns will be issued as store credit instead of a monetary refund. Once the returned product has been received and successfully inspected, the store credit will be added to your Etiquette account and can be used for future purchases on our website. The store credit can be redeemed during checkout.
Prepaid Orders: For prepaid orders, once the returned product has been received and successfully inspected, the approved refund will be credited back to the original payment method used at the time of purchase within 15 working days. The refund processing time may vary depending on your bank or payment provider.
Exchanges: Exchanges are available for eligible products. The first exchange is free of charge. However, for any subsequent exchange requests, a shipping and handling fee of ₹180 per item will be applicable.
Please ensure that the product is:
Unused and unwashed
In its original condition and packaging
Free from stains, perfume, makeup, or any damage
With all original tags intact
Products that do not meet these conditions may not be eligible for exchange.
Unfortunately, we cannot accept returns on sale items or gift cards.
