RETURNS AND EXCHANGES
We value customer satisfaction above everything else! In the unlikely event that you are not completely satisfied with your purchase, feel free to contact our customer care team or drop us an email.
We accept returns or exchanges within 7 days of delivery.
To initiate a return or exchange, please visit the following:
https://etiquetteapparel.com/apps/return_prime
and fill in the required details
Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, once the returned product has been received and successfully inspected, the approved refund will be credited directly to your bank account within 15 working days. The refund processing time may vary depending on your bank.
Prepaid Orders
For prepaid orders, once the returned product has been received and successfully inspected, the approved refund will be credited back to the original payment method used at the time of purchase within 15 working days. The refund processing time may vary depending on your bank or payment provider.
Exchanges
Exchanges are available for eligible products. Once the exchanged product has been received and successfully inspected, your replacement order will be processed. Exchanges are provided free of charge, subject to product availability and eligibility as per our exchange policy.
Return Charges
To help us cover the logistics and reverse pickup costs involved in processing returns, a nominal return shipping fee of ₹100 per return request will be applicable. This amount will be deducted from the refund amount after the returned product has been received and successfully inspected.
Please ensure that the product is:
Unused and unwashed
In its original condition and packaging
Free from stains, perfume, makeup, or any damage
With all original tags intact
Products that do not meet these conditions may not be eligible for exchange.
Unfortunately, we cannot accept returns on sale items or gift cards.
